HR Manager Suzanne Chaney has built a career in human resources by staying engaged, adaptable, and present. Her role takes her to different locations, allowing her to connect with employees and understand their daily challenges firsthand.
“I actually really enjoy the travel,” Chaney said. “I spend a lot of time at the plants, and I try to get out to field service more and more. Getting to know the people, understanding what they do day to day—it helps me anticipate issues and provide better support.”
With more than 11 years at MPW, Chaney has advanced from recruiter for Industrial Water Plant Services to HR Generalist before earning her current managerial title. An HR manager’s work is central to MPW’s HR efforts in industrial water operations. From addressing employee concerns to managing recruiting and retention, the role requires constant problem-solving and adaptability.
The company’s rapid expansion has made Chaney’s job both rewarding and demanding. “The amount of growth we’ve had is both an amazing positive and a challenge,” she said. When Chaney started, there were four regional plants. Now there are six, and field service has grown tremendously. “Keeping up with the hiring, retention, and overall people management that comes with that is a constant focus,” she said.
Chaney’s approach to HR is based on direct engagement. She believes that being on-site makes a difference in how employees interact with her. “When you’re in person, people feel a lot more comfortable asking questions and reaching out for help,” she said. “It’s different than just emailing or calling someone they don’t really know.”
Beyond MPW, Chaney has helped establish strong connections with technical schools, even joining an advisory board for a community college’s driving program. These efforts help promote MPW as an employer and create pipelines for future talent.
Chaney believes that being an effective human resources manager requires a willingness to listen, understand, and engage with employees at all levels. “A good HR manager needs to be approachable and proactive,” she said. “You have to be willing to spend time with employees, understand their concerns, and not just sit behind a desk. The more you know about their day-to-day work, the better you can support them.”
Chaney also emphasizes the importance of adaptability, patience, and strong communication skills. With a workforce that spans multiple locations and roles, she understands that each employee has different needs and challenges that require thoughtful solutions.
While work keeps her moving, Chaney’s love for travel extends beyond the job. “Honestly, for as much as I travel for work, travel is still my number one thing,” she said. “I’m trying to visit as many states and countries as I can.” With 36 states and 15 countries already visited, she continues to make the most of every opportunity.
Whether handling HR matters in the field or planning her next trip, Chaney approaches everything with a commitment to being hands-on and engaged. Her ability to stay connected with employees and adapt to change makes her an essential part of MPW’s success.